In 2016, the chat interface was mainly confined to basic user experience elements and somewhat cumbersome conversation, while 2017 is quickly becoming the year platforms enable bot designers to build richer interfaces. Bots in 2017 can be more effective, more engaging, and easier to use.
Amir Shevat of Slack explores how.
Josh Bocanegra is the CEO and co-founder (with tech savvy singer Christina Milian) of Persona Technologies. He is the mind behind many of today’s most popular celebrity bots, including SelenaBot, Christina Milian’s chatbot, and the Christian Grey chatbot.
His approach to bot building is anthropological in nature and method. Chatbots Magazine asked him about his botmaking philosophy and his keys to creating a great bot persona.
"We never called them chatbots," Messenger veep David Marcus insisted to journalists on Wednesday. "We called them bots. People took it too literally in the first three months that the future is going to be conversational."
Marcus doesn't consider Messenger bots to be apps either. Bots, he said, "are not going to replace apps. What we're doing is very different." Marcus subsequently delineated this non-distinction: Apps are software programs that don't work well in the context of Messenger. See? Night and day.
Explore how The New York Times is using bots to create more one-to-one experiences with readers.
Andrew Phelps says: “I’m not worried about this technology driving the humanity out of journalism. I’m really excited about the promise of technology bringing more humanity to journalism.”