Capital One is launching a chatbot pilot dubbed Eno - it’s the first text-based chatbot from a U.S. bank. It’ll allow users to check their balances and recent payments, look up their checking account’s routing number, and transfer money between accounts. For more complex tasks, Eno will direct users to the appropriate section of Capital One’s website when possible.
Eva, a chatbot, a software robot designed by Senseforth, a botmaker, to simulate conversation with humans — employed by HDFC Bank to help visitors looking for products and services online. Barely a few months since going live, Eva has handled over one lakh customer chats. On busy weekdays, she is on “concurrent chat” with over 150 bank customers. “Eva is a ‘conversational agent’ and she helps us connect with our large customer base. For us, this is a technological leap to old conversational banking,”explains Nitin Chugh, country head digitalbanking, HDFC Bank.
Unilever tea brand PG Tips has entered the realm of the chatbot with the introduction of its famous Monkey on Facebook Messenger for Comic Relief.
The popular UK tea brand has teamed with AI-driven chatbot building company Ubisend to give consumers the chance to interact with its Monkey – receiving jokes and being able to donate to Comic Relief, which is on 24 March.