At a time when the Trump administration is promising to make America great again by restoring old-school manufacturing jobs, AI researchers aren’t taking him too seriously. They know that these jobs are never coming back, thanks in no small part to their own research, which will eliminate so many other kinds of jobs in the years to come, as well. At Asilomar, they looked at the real US economy, the real reasons for the “hollowing out” of the middle class. The problem isn’t immigration—far from it. The problem isn’t offshoring or taxes or regulation. It’s technology.
Humanoid robots could be delivering our pizzas while driverless Uber cars could be equipped with artificial intelligence chatbots, the chief executive of the ride-hailing giant predicted on Monday.
Speaking about the future of Uber at the World Government Summit in Dubai, Travis Kalanick declared that his firm is "at the beginning of becoming a robotics" company as vehicles become autonomous.
"Imagine now a car that is delivering food but doesn't have [a] driver. How do you get the food? You could come down and get it but if you have three kids … you want somebody to bring it up. And at some point there is going to be a humanoid that crawls up your stairs .. and hands you your pizza," Kalanick said.
Given the sheer volume of inquiries brands get on their social channels, these automated interfaces have perhaps been most useful for brands’ customer service initiatives.
“Brands can use deep learning algorithms on top of their customer service logs through these chatbots to provide personalized responses in real-time,” said Mikhail Naumov, president and co-founder at DigitalGenius. “Chatbots are very useful for customer service when done right.”
We asked four brands to share their biggest takeaways from using chatbots for customer service.