Oh what a year for the bots! While many feared the singularity (Facebook’s F8 that kicked the craze truly off in April, happened more or less exactly 5 years after Skynet became self-aware…), we have essentially witnessed the birth of a new UI paradigm that will take some years to get established, but will not go away. Controlling machines with human language can be considered the “last frontier” for man-machine interfaces. And Amara’s Law applies here again like it has so many times before with emerging technology:
We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run
Chatbots provide convenience, streamlining certain processes that would cost time and energy for human employees to execute. For example, chatbots can help companies train new employees by moving entire training sessions online. These artificial intelligence platforms can also deliver data-driven results in places like call centers, assisting customer service representatives as they solve problems for frustrated customers. Chatbots could even replace your human assistants in some situations — instead of asking the front desk to book your flights or appointments, your chatbot assistant could do that for you with a simple text command.
But when it comes to workplace culture and productivity, how much are these artificial intelligence platforms helping your company?
If you are a fintech startup, a bank or a NBFC looking for ways to increase your reach and get a stronghold in the market, then we have a solution for you. It’s cheap and effective and its called chatbot. Chatbots are tools which are used to communicate with the customer automatically and are based on ArtificiaI Intelligence and Natural Language Processing. In this article you will see how Chatbots are going to make your business successful and your customers happy.
Bots, artificial intelligence, natural language processing, and all those other buzzwords can certainly help you communicate with your customer where and when they want. But frankly, your customer doesn’t give a shit if your product uses AI to classify what type of customer service inquiry they are making. They don’t care that your neural network is becoming smarter with each interaction; they just want you to solve their problem. And oh, by the way, they want you to solve it now!
Google and Facebook are seeing considerable increases in voice search and messaging, respectively. Google said voice searches have tripled over the past two years. Meanwhile, the number of Facebook Messenger users has climbed from just 200 million in April of 2014 to over 1 billion today. Facebook also says the average user spends 10 more minutes per day between Facebook, Instagram, and Messenger than it did in 2014, a 25% increase.
Both Google and Facebook are unable to take advantage of these growing sources of engagement the same way they've done with their other platforms. Display advertisements don't work nearly as well in a messaging app as compared to the Facebook News Feed.