“People tend to overestimate the short-term impact of technological change,” Butterfield said in response to a question about tech’s present bot obsession. “In the short-term, it’s not going to make that much of a difference.” said Stewart Butterfield, CEO and co-founder of popular business chat app Slack.
Still, Butterfield believes bots have transformative potential. One of Slack’s most prized features is its openness, allowing software developers to build their own bots, tools, and complimentary apps on top of it. The company even has an $80 million fund to promote third party apps that integrate with its own product.
A.I. is being incorporated in so many things, and we have seen how A.I. and chatbots will change startups. For those who claim their products are “A.I.-powered,” though, I must ask: Are they actually using A.I.? What are A.I. chatbots? Is Siri a chatbot? Will Viv use A.I. to book my flight tickets?
Artificial intelligence means a program with abilities to solve problems on its own. If you ask a normal computer to solve a problem and it’s not programmed to do that, it won’t do anything. You’ll see a much different response if you do the same thing with an A.I.-powered program.
When it comes to website building and chatbots, are they actually A.I.-powered? And even if they are, to what extent? Allow me to clear up this confusion and differentiate between an A.I. interface and an A.I. chatbot.
Recently released Forrester white paper on what banks should do in the face of the rapidly evolving usage of chatbots is wrong . At Finn, we believe strongly it is essential for banks to enter the chatbot space and that it will be critical to the future-proofing of their business. Forrester had the same outlook on the rise of app usage… and boy was Forrester wrong there. In 2007 they claimed that consumers weren’t interested in mobile banking, which turned out to be completely untrue. The same thing is going on now. A lack of understanding of the marketplace has resulted in a wild, and soon to be proven inaccurate, claim about consumer behavior.