Sar Haribhakti posits that Bots will have early traction in the Enterprise.
"Since most knowledge workers spend time finding answers, locating files, doing research, scheduling meetings, coordinating with colleagues, and other low-priority tasks. While all these tasks are important to work, they do not and should not form the core of the daily work of knowledge workers."
Well, I for one cannot wait for bots that automatically file my TPS reports here at botmetrics.
VentureBeat editor, John Brandon, sees AI for bots evolving to use personal, team and organizational context to fundamentally change the way we work. "Chatbots are in the same stage as voice recognition software when it first became popular quite a few years ago. As more people talked to their phones and computers, the recognition software recorded more dialects, understood more hidden meanings, and built up a vast dictionary of natural language understanding."
Fundamentally, enterprise software helps the user answer one or more of the following questions:
What’s important? (Surface relevant information)
What do I do next? (Support decision making)
How do I do it? (Facilitate action)
In the age of conversational interfaces personality is the new User Experience. Your Bot's success or failure is dependent on whether its personality creates joy or creates tedium for you users. Since the bot is experienced largely through text rather than UI - writers and anthropologists who can craft a personality become the new designers says author John Pavlus.
This round up from a recent panel event in LA has six solid tips for designing your Bot from folks who have created bots for Disney (Miss Piggy, Zootopia’s Judy Hopps), Paramount, MTV, Spotify, Burger King and Victoria’s Secret. "Your chatbot should have a voice that matches your audience, brand, and subject said speakers from Imperson, Kik, Sensay and Burner"